Episode 24

Spilt Soup: Boeing

Published on: 11th August, 2026

In the latest version of our Spilt Soup series exploring the human factors behind product failures, we examine the issues with Boeing’s 737 MAX airplanes. In the 2010s Boeing installed a feature meant to help pilots during mid-air stalls… but instead the feature allegedly contributed to confusion, crashes, and loss of life. How could this happen at a safety-driven company? And what UX lessons could be applied to products in other verticals, like medical or automotive?

In Condensed Soup, we lighten the mood by sharing our tips for comfortable air travel.

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About the Podcast

UX Soup

Bite-sized human-centered design insights

Join Chris Schreiner, Derek Viita, and Lisa Schreiner from User Driven Strategies as they discuss the latest developments impacting the user experience, whether in the car, at home, or on the go. Examine the state of the UX and human factors professions, listen to interviews from leading practitioners in industry and academia, and hear the team discuss the latest products and services from a human-centered design perspective.

About your hosts

Chris Schreiner

Chris has 25 years of experience in automotive HF and UX, working for automotive OEMs, suppliers, academic research institutions, and consultancies, providing objective and actionable guidance impacting design.

Chris has over 20 years of experience in UX and human factors research, and has successfully led projects globally for clients in the automotive and wireless industries.

Derek Viita

Derek is a human factors expert who helps tech companies, research orgs, and consultancies build safe and useful things. His passion is automotive UX, with 2 decades of specialized expertise. Beyond cars, his work has spanned mobile devices, physical workstations, virtual telecom platforms, mobile payment, and more.

Derek has produced live research, workshops, and conference presentations on 3 continents, and is a named author on over a dozen peer-reviewed papers and technical reports.