Episode 84

Service Design: Practitioner Stories

This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers.

Practitioner Stories

You can follow the team on twitter at @PractitionerSt1

The Practitioner Stories Team Contact Info

Angela Orviz, twitter - @Artmadillo

Serena Nüsing, twitter - @SerenaNusing

Stéphanie Krus, twitter - @StephanieKrus

Vinishree Verma, twitter - @Vinishreee

Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

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UX Soup
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About your host

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Chris Schreiner

As Director of Syndicated Research within the Strategy Analytics UX Innovation Practice, Chris Schreiner is responsible for leading teams delivering in depth user experience analysis and insights for clients in the wireless, smart home, and automotive industries.

Chris has over 20 years of experience in UX and human factors research, and has successfully led projects globally for clients in the automotive and wireless industries.