Episode 55

Customer Service UX

Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could have saved Chris a lot of time and hassle.

Send us your customer service experiences or ask us anything by emailing us at UXSoup@strategyanalytics.com.

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Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice

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About the Podcast

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UX Soup
Bite-sized human-centered design insights

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About your host

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Chris Schreiner

As Director of Syndicated Research within the Strategy Analytics UX Innovation Practice, Chris Schreiner is responsible for leading teams delivering in depth user experience analysis and insights for clients in the wireless, smart home, and automotive industries.

Chris has over 20 years of experience in UX and human factors research, and has successfully led projects globally for clients in the automotive and wireless industries.