Episode 36

Ride Hailing and Other Mobility Services

Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funniest mobility service experience.

UX Research on Mobility Services

Connected Mobility Service

Ben Lundin on LinkedIn

Episode Transcript

Questions? Comments? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

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About the Podcast

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UX Soup
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About your hosts

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Chris Schreiner

As Director of Syndicated Research within the Strategy Analytics UX Innovation Practice, Chris Schreiner is responsible for leading teams delivering in depth user experience analysis and insights for clients in the wireless, smart home, and automotive industries.

Chris has over 20 years of experience in UX and human factors research, and has successfully led projects globally for clients in the automotive and wireless industries.
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Lisa Cooper

Lisa is Director of the User Experience Strategies service within the Strategy Analytics UX Innovation Practice. She is responsible for delivering insights, qualitative and quantitative UX research to clients on emerging technologies such as, 5G, artificial intelligence, virtual and augmented reality, new device form factors, and HMI.

Lisa has 20+ years of experience in UX and Human Factors research in North America and Europe focusing on smartphones, wearables, smart home devices, assistive technologies, automotive infotainment, and aerospace applications specializing in applying a wide variety of qualitative and quantitative UX methodologies to augment the consumer experience.

She holds a Master's degree in Industrial and Systems Engineering with Human Factors concentration at Virginia Polytechnic Institute and State University. Bachelor’s degree in Ergonomics/Human Factors from Loughborough University, England.